FAQ about our products

Scented candles

Black smoke is coming out of my candle, what can I do?

All candles produce black smoke when burning for a long time. Simply trim the wick to 5mm before each burn to get rid of the smoke. Trimming the wick ensures that the candle is environmentally friendly and lasts longer.

How long can my candle burn at a time?

The National Candle Association recommends that no candle should be burned for more than 4 hours at a time. It is also recommended that you stop using the candle when 1/4 of the wax remains. Never leave the candle unattended and keep it away from children and pets.

What should I do if the wick glows after extinguishing?

Normally, every wick naturally continues to glow a little. If the wick burns out when you extinguish the candle, you can dip it into the liquid wax and carefully straighten it up again. Alternatively, you can squeeze out the embers with moistened fingertips.

What can I do if my candle is producing soot or the flame is flickering?

Wick too long:

The wick should be trimmed in small pieces until the sooting stops. The wick should be about 5mm long for proper burning.


Drafts can cause soot and flickering and should therefore be avoided.

Why shouldn't there be any foreign objects in the candle?

Foreign bodies contaminate the wax. The contaminated wax clogs the wick. This prevents the wick from absorbing any liquid.

Furthermore, foreign objects can catch fire, destroying the candle and thus becoming a source of danger.

Fragrance sprays

What is the best way to spray?

Spray as high up as possible. This is how the scent spreads best.

What is the maximum number of sprays I can use?

The more sprays you use, the more intense the fragrance experience. There is no maximum number of sprays.